Privacy Policy

1. Introduction

Welcome to CrypAlgo ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our cryptocurrency trading indicator service for TradingView.

By accessing or using CrypAlgo, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, please do not access or use our service.

This policy applies to all information collected through our website (www.cryptalgo.com), our TradingView indicator, and any related services, sales, marketing, or events (collectively, the "Services").

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you register for our service, make a purchase, or contact us. The personal information we collect may include:

• Contact Information: Full name, email address, phone number, billing address
• Account Information: TradingView username, referral codes
• Payment Information: Credit card details, billing information (processed securely through Stripe)
• Communication Data: Information you provide when contacting our support team
• Marketing Data: How you heard about us, subscription preferences

2.2 Information Automatically Collected

When you access our Services, we automatically collect certain information about your device and usage patterns:

• Log Data: IP address, browser type and version, time zone setting, operating system
• Usage Data: Pages visited, time spent on pages, click patterns, referring/exit pages
• Device Information: Device type, unique device identifiers, mobile network information
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixels

2.3 Information from Third Parties

We may receive information about you from third-party services:

• Payment Processors: Transaction data from Stripe
• TradingView: Username verification and indicator usage data
• Analytics Providers: Aggregate usage statistics and demographic information
• Marketing Partners: Information from advertising and referral programs

3. How We Use Your Information

We use the information we collect or receive for the following purposes:

3.1 To Provide and Maintain Our Services

• Process your subscription and grant access to our TradingView indicator
• Verify your TradingView username and manage indicator permissions
• Process payments and billing transactions
• Send you service-related communications and notifications
• Provide customer support and respond to your inquiries

3.2 To Improve and Optimize Our Services

• Analyze usage patterns to improve indicator performance and accuracy
• Conduct research and development for new features
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and bugs

3.3 For Marketing and Communication

• Send you promotional emails about new features, special offers, and updates (you can opt out anytime)
• Deliver targeted advertising on third-party platforms
• Run contests, promotions, and surveys
• Request feedback and contact you about your use of our Services

3.4 For Security and Legal Compliance

• Protect against fraud, unauthorized access, and other illegal activities
• Enforce our Terms of Service and other policies
• Comply with legal obligations and respond to legal requests
• Resolve disputes and troubleshoot problems

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf:

• Payment Processing: Stripe (for payment processing and fraud prevention)
• Email Services: Email service providers for transactional and marketing emails
• Analytics: Google Analytics and similar services for usage analysis
• Hosting: Cloud hosting providers for data storage and processing
• Customer Support: Help desk and ticketing systems

4.2 TradingView

We share your TradingView username with TradingView to grant you access to our proprietary indicator. This is essential for the service to function.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service and other agreements
• Protect the rights, property, or safety of CrypAlgo, our users, or others
• Investigate and prevent fraud, security issues, or technical problems

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website before your information becomes subject to a different privacy policy.

4.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: SSL/TLS encryption for data in transit and AES-256 encryption for sensitive data at rest
• Access Controls: Strict access controls and authentication mechanisms for our systems
• Regular Audits: Security audits and vulnerability assessments
• Secure Payment Processing: PCI DSS compliant payment processing through Stripe
• Employee Training: Regular security awareness training for our team
• Incident Response: Procedures for detecting and responding to security incidents

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances

6.2 GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority
• Right to object to automated decision-making and profiling
• Right to be informed about data breaches affecting your personal data

6.3 CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

6.4 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@cryptalgo.com. We will respond to your request within 30 days. You may be required to verify your identity before we process your request.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Services. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

8. Third-Party Services and Links

Our Services may contain links to third-party websites, applications, and services, including TradingView, social media platforms, and payment processors. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

Key third-party services we integrate with:

• TradingView: Our indicator runs on the TradingView platform. Please review TradingView's Privacy Policy
• Stripe: Payment processing. Review Stripe's Privacy Policy
• Google Analytics: Usage analytics. Review Google's Privacy Policy

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information:

• Account Information: Retained while your account is active and for 3 years after account closure
• Transaction Data: Retained for 7 years for accounting and tax purposes
• Marketing Data: Retained until you unsubscribe or request deletion
• Technical Logs: Retained for 90 days for security and troubleshooting
• Support Communications: Retained for 2 years after resolution

After the retention period expires, we will securely delete or anonymize your personal information in accordance with applicable laws.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@cryptalgo.com. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information.

By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding contracts.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email (if you have provided an email address)
• Display a prominent notice on our website
• In some cases, request your explicit consent for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of such changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

For data protection inquiries specifically related to GDPR compliance, please use the subject line "GDPR Request" in your email.